FAQs

About Order

  • Q:How to choose my size?
  • A:You can check the size chart in the detailed information on the product page, or Click the Size Guide information informationat the footer of the page for more detailed sizing information.
  • Q:I don't know how to complete the order
  • A:You can click to view our order instructions to help you complete your order or contact our customer service directly to help you with your order.
  • Q:I have a problem, how do I get in touch with you?
  • A:We offer several ways to help you contact us.
    1. First, you can click on the floating chat dialog box located on the page to talk to our customer service staff using instant messaging (which may not be available to you in time due to time zones).
    2. Second, you can contact us by any of the methods on the Cantact Us page. For better service, we recommend that you contact us by filling out the form or sending us a email.
  • Q:When I complete my payment, how can I be sure that you received my order?
  • A:Once your payment is complete, we will send you an order confirmation email. We will also send you a confirmation email with a Tracking number when your order has been processed, so you can check the latest delivery information at any time by using the tracking number.
  • Q: I didn't receive the order confirmation.
  • A:Please leave correct email address in your order so that the order confirmation and shipping notification will be updated to your inbox.If you do not receive the order confirmation email because your email address is incorrect or for some other reasons, please contact us in time and we will provide you with assistance.
  • Q:I received my item, but what if I want to return it?
  • A: if you don't like our products, you can contact us to start the return process for you.You can get more help by reading our return policy.

About Shipping

  • Q：Where do you ship from?
  • A:Most of the time our products are shipped from China, but sometimes they are shipped from overseas warehouses located in other countries, depending on where the products are stocked.
  • Q:I have ordered an item, how long will it take for me to receive it?
  • A:Receiving time depends on your current country and geographic location. We have developed a delivery time catalog for each country, which you can view by clicking on the Shipping Information (it may take 1-5 days for us to process your order).
  • Q:What the delivery company you use?
  • A:Our standard courier has its own logistics partner, and most of the time parcels sent to the destination country will be delivered by the local postal service,For example USPS. Also sometimes customers may use UPS, DHL, FedEx and other couriers for expedited delivery of their orders, and you will have to pay more for this.
  • Q: How long does it to take for preparing an order?
  • A:If the item is in stock, we will ship it out within 24 hours. If not, we may need 1-4 working days to prepare for that.
  • Q:How can I track my order
  • A:When you have completed the payment, we will send an email containing the order tracking number to your email address.You can get the latest distribution information in three ways.
    1. Click on the delivery number in our delivery confirmation email.
    2. Check the Tracking Order page at the bottom of our website by the delivery number.
    3. Contact us for the latest delivery information.
  • Q:How long does it take to deliver it to me?
  • A:It depends on the shipping method you choose. for more details, please click here.
Attention:

If you didn't receive the tracking number over 7 working days, please contact our customer service: support@belawave.com