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Need Help?

If you need immediate assistance, click the button below to chat live with our Customer Service team. If we’re unavailable, send us an email and we’ll get back to you within 20–36 hours.

Find answers to common questions about placing an order, shipping, and tracking your delivery.

About Orders

How do I choose the right size?

Check the size chart in the product details, or visit our Size Guide for more detailed sizing information.

How do I place an order?

Follow our order instructions for help completing your purchase. You can also contact our customer service team for assistance.

How can I contact customer service?

We offer several ways to get in touch:

  1. Use the chat button on the page to message our customer service team. Replies may be delayed depending on the time zone.
  2. Email us at support@belawave.com.
  3. You can also use the contact form on our Contact Us page.
How will I know if my order was received?

After your payment is complete, we’ll send an order confirmation email. Once your order has been processed and shipped, we’ll send another email with your tracking number.

What should I do if I don’t receive an order confirmation?

Check that the email address you entered at checkout is correct, and look in your spam or junk folder. If you still can’t find the confirmation, contact us at support@belawave.com and we’ll be happy to help.

How can I return an item?

Contact our customer service team to start a return request. Please review our Return Policy for the return window and eligibility requirements.

About Shipping

Where do you ship from?

Most orders ship from China. Depending on product availability and stock location, some orders may ship from an overseas warehouse.

How long will delivery take?

Delivery time depends on your destination and shipping method. In-stock items are usually shipped within 24 hours; items that need to be prepared may take 1–4 working days. Order processing may take 1–5 days.

See our Shipping Information page for estimated delivery times by country.

Which delivery companies do you use?

We work with logistics partners to ship orders. The final delivery may be handled by a local postal service, such as USPS. Depending on the shipping service available for your order, carriers may include UPS, DHL, or FedEx; expedited shipping may cost extra.

How can I track my order?

After your order ships, we’ll email you a tracking number. You can then:

  1. Click the tracking number in your shipping confirmation email.
  2. Enter the number on our Order Tracking page.
  3. Contact our customer service team for help.