RETURN POLICY

We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.

If you want to make a replacement item, please follow the refund process to return the item and then place a new order. Please contact us if you have any questions.

You can contact us with any questions during the return and refund process.

Return and refund process

  1. Click Contact Us in the footer section of the page and fill out the form, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please package the item(s) to be returned with the original packaging.
  3. Drop off your package at your local post office.
  4. Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
  5. Your refund will be made via the original method of payment for the item you purchased.

Note: Under normal circumstances, customers will get a refund within 10 working days after we receive the product.

Return Conditions

  1. You have 15 days to decide if an item is right for you. If you would like to return or exchange the item, please contact us within 15 days of delivery.
  2. Swimwear products do not accept returns after wearing.
  3. Returned items must be unused and in their original packaging. We do not accept items that have been worn, damaged, washed, or altered in any way.
  4. Items marked as non-returnable and free gifts cannot be returned.
  5. We do not accept returned items that have been sent back without a proper return request.
  6. We do not offer Freight To Collect (FTC) service for returned packages. Return shipping costs are your responsibility.
  7. Please double-check your returns before shipping them. We are not responsible for non-BelaWave products included in a return.

Note: If you included shipping fees with your purchase, the original shipping fee and Shipping Guarantee are non-refundable.

Return Address

Please contact our Customer Service team if you wish to return any items. We will provide the nearest return address and respond as soon as possible.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.