We're bummed if you're not 100% satisfied with the items you received, and we gladly accept returns within 15 days of receipt for most items in new condition.
If you want to make a replacement item please also follow the refund process to return the item and then place an order to make a purchase. Please contact us if you have any questions.
You can contact us with any questions during the return and refund process.
Return and refund process
- Click Contact Us in the footer section of the page, fill out the form,indicating the item(s) you would like to return and the reason.
- After receiving return instructions from us, please package up the item(s) to be returned with the original packing.
- Drop off your package at the local post office.
- Most returns are processed within 5 business days after we receive your package. We'll issue the refund to your payment account in advance. Once your refund has been issued, you will receive a confirmation email.
- Your refund will be made via the original method of payment for the item you purchased at the time.
Under normal circumstances, customers will get a refund within 10 working days after we receive the product.
- You have 15 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 15 days of delivery.
- Swimwear products do not accept returns after wearing.
- Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
- Items with non-returnable marks and free gifts cannot be returned.
- We do not accept returned items that have been sent back without proper returns requests.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-BELAWAVE products.
If you included shipping fees with your purchase,The original shipping fee and Shipping Guarantee are non-refundable.
Please contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.
Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.